Utah Ratepayers Association

Education and Lobbying for Ratepayers of Utility-type Services with Limited or No Alternatives


Gas Meters

What's going On?


If you are one of the 500 or so Questar Gas customers who have received bills in recent months containing a Correction amount, or if you think you have been overcharged because of remote meter-reading problems over the past ten years, the Utah Ratepayers Association may be able to help.    The sooner you contact us, the more helpful we may be able to be.

Contact details are at the bottom of this page.

What's Going On?


Questar Gas Company botched the installation of remote meter-reading technology, and charged customers extra in consequence.

Questar Gas says it has back-billed about 500 of its ratepayers a total of just under $500,000 because the utility "messed up", according to a Company spokesman.

Questar says that, if it can't get all the money back from the 500 customers, all of its 874,000 ratepayers should pay the balance.

It is conceivable that a similar number of ratepayers have been billed for twice as much gas as they actually used.

And it's also possible that Questar has been charging all its customers extra to make up some of the shortfall throughout the past 10 years.


Each of the 500 back-billed customers apparently received a bill with a Correction item in the range of $30 to $7,000 going back as much as two years.

Some have paid up, or agreed to pay over the next two years. 

But more than 40 have complained to the Utah Division of Public Utilities and 8 have gone on to file formal complaints with the Public Service Commission of Utah.


It's not too late for you to protest. 

If you received a bill containing a Correction and you are dissatisfied, even if you have already paid up, you can still complain to the Division.  Even if you have paid after already complaining to the Division, if you feel aggrieved you can complain again.

Even if you didn't get a Correction on your bill, but you are a Questar ratepayer who doesn't think you should have to pay for a Company mistake, you can let the Commission know.

Click here to learn how to make a complaint:     How to Complain


If youíve received a back-bill due to incorrect transponder reports, or if you think you may have been over-charged, over the past ten years, we invite you to contact the Utah Ratepayers Association.

Contact details are at the bottom of this page.


The Public Service Commission of Utah has ordered an investigation.

It will begin with a public Procedural Conference at 9:30am on Thursday, 17 April 2008.  You can attend in person, or phone in, and we encourage you to do so.

If you'd like to attend in person, go to Room 403, 4th Floor, Heber Wells State Office Building, 160E 300S, Salt Lake City.

If you want to phone in, call toll-free 866-369-7590.  A recorded announcement will ask you to enter the Conference code, which is 8015306715, followed by #.

You will then be asked to state your name and again press #.  You will then be connected to the Conference.

The Commission has requested that telephone participants call in no later than 9:25am.

However, if you are unable to participate until later, you should still be able to join the Conference as long as it is still in progress.

If you experience difficulties, you can call the Commission's office at (801) 530-6716 or toll-free at 1-866-772-8824.

The Division of Public Utilities and Committee of Consumer Services will automatically participate in the investigation. 

But these State agencies have been punished by the Legislature and successive governors for scrutinizing utilities - especially Questar - too closely. 

As a result, in recent years they have been all too ready to negotiate sweetheart deals in private meetings.

So the Utah Ratepayers Association has asked to participate fully in the investigation. 

We want to help individual ratepayers navigate the Commissionís arcane procedure.  And we want to be sure that every ratepayer gets a fair deal in the end.


Don't forget, you can contact the Utah Ratepayers Association to ask for advice and help.  We can't promise anything, but the sooner you contact us, the more helpful we may be able to be.

Contact details are at the bottom of this page.

What Caused the Problem?

Click here for more information:     The Problem

Contact the Utah Ratepayers Association


(801) 998-8511

Electronic Mail


Mailing Address

1375 Vintry Lane, Salt Lake City, Utah 84121

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Last Modified: 13 April 2008